Credits and funding

Understand institutional service credits, funding orders and account information.

Service credits are internal units used by an institution to authorize laboratory reservations. They are not cash or a personal wallet balance. The institution's backend and its administrators control how credits are funded and which users or activities may spend them.

Who does what

Responsibility	Usually handled by
Create and configure the institutional credit account	Institutional backend operator
Request or approve a top-up	Institution administrator and its finance/backend process
Apply spending limits and user policy	Institution and backend operator
Display balance and activity in Marketplace	Marketplace, using authenticated backend reads
Calculate and authorize a reservation	Institutional backend and the reservation contract

Registering an institution as a consumer associates its SSO organization with the institution's managed backend and wallet. It does not, by itself, create a funding order or guarantee that the account has available credits.

Prepare an institution for reservations

1. Complete consumer registration.

2. Ask the approved backend operator to create or confirm the institution's credit account.

3. Agree the funding method, approval process, spending limits and support contact with the institution. These are institutional policies, not browser wallet operations in Marketplace.

4. Ask the operator to create or process a funding order when additional credits are needed.

5. Sign in again and open the Service Credit Account panel from the user dashboard to confirm the account state before making a reservation.

Marketplace does not expose a self-service cash checkout. The exact funding method, invoice process and approval timing belong to the institution and its backend operator.

Read the account panel

The panel can show:

• Available: credits currently available for a new authorized operation;

• Locked: credits reserved or held by an in-progress accounting flow;

• Consumed: credits already applied to institutional activity;

• Expired: credits that are no longer usable;

• Expiring credit lots: lots approaching their expiry date;

• Pending top-up orders: funding orders that still require institutional processing; and

• Recent activity: credit issuance, locks, returns and expiry movements.

The panel highlights lots expiring within the next 30 days. A returned credit may still be affected by the expiry of the source lot; the reservation cancellation preview is authoritative for the operation being confirmed.

If the balance is missing or too low

• If no credit account exists, contact the institution's backend operator.

• If the credit service is temporarily unavailable, retry later and do not assume that a stale display is an authorization guarantee.

• If there is no pending top-up order, contact the institution administrator to request service-credit funding.

• If a reservation costs more than the available amount, ask the institution administrator about its funding or spending policy; do not connect a personal wallet to resolve the issue.

The backend and contract re-check the balance, limits and reservation price when the reservation is authorized. The value shown in the browser is an estimate and account view, not a promise that a later reservation will be accepted.

Last reviewed: 2026-09-02